JLM Solutions ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use this website (including our AI chat assistant "Grovi", contact forms, smart quote builder, and strategy session bookings) and how we use it.
Information we collect
- Information you provide: name, email, business name, website, project details, budget, timeline, and any messages you send through our forms or chat.
- Conversation data: chat transcripts with our AI assistant, used to follow up on inquiries and improve the assistant.
- Technical data: standard server logs (IP, user agent, pages visited, referrers) for security and analytics.
- Cookies & local storage: session, language preference, and chat continuity.
How we use your information
- To respond to your inquiry and provide quotes or proposals.
- To schedule and conduct strategy calls.
- To deliver and improve our services and the AI assistant.
- To send transactional emails (confirmations, follow-ups) related to your request.
- To comply with legal obligations and prevent fraud or abuse.
Sharing
We do not sell your personal information. We share data only with trusted service providers needed to run this site (hosting, database, email, scheduling, analytics, AI model providers), and only to the extent required to deliver the service. We may disclose information if required by law.
Data retention
We retain lead and conversation data for as long as needed to serve your inquiry, fulfill any engagement, and meet legal or accounting obligations. You can request deletion at any time (see "Your rights" below).
Security
We use industry-standard safeguards (TLS in transit, encrypted databases at rest, role-based access). No system is perfectly secure, but we take reasonable measures to protect your data.
Your rights
Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, email us at hello@jlmsolution.dev.
Third-party services
This site uses Lovable Cloud (database, auth, hosting), Calendly (scheduling), and AI model providers to power the chat assistant. Their respective privacy policies apply to data they receive.
Children
This site is not directed to children under 13 and we do not knowingly collect data from them.
Changes
We may update this policy from time to time. Material changes will be reflected on this page with a new "Last updated" date.
Contact
Questions about this policy? Email hello@jlmsolution.dev.
