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2026 survey — about two minutes

The Operations Benchmark Survey

Eight questions about what your business runs on. Answer them and you get the results before anyone else does — no account, and an email address is optional.

What kind of business is it? *
How many people work in it, including you? *

Full-time, part-time and regular seasonal staff.

How many separate software tools does the business pay for? *

Count anything with its own login and its own bill — including the accounting package.

Roughly what does all of that software cost per month? *

Subscriptions and per-seat fees combined. Exclude hardware and one-off build costs.

Which of these still run on spreadsheets, paper, or somebody's memory? *

Select every one that applies.

How many hours a week does the team spend typing the same information into more than one place? *

Your best estimate across everyone. Re-keying a booking into a calendar counts.

In the last three years, have you started rolling out software and given up before it was in daily use? *
If you gave up on one, what stopped it?

Skip this if you have not abandoned a rollout.

One survey a year, published with the raw counts and the method. See what is published so far.